Terms and Conditions
The hotel is carefully run in accordance with the Licensing (Scotland) Act 2005 at all times. Customers are asked to respect all members of staff trying to make sure that all the aspects of this law are upheld.
Due to Smoking, Health and Social Care Act (Scotland) 2005 and Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006 there will be no smoking in public areas of the hotel building at any time.
The Original Rosslyn Hotel is a family friendly hotel and pride ourselves on our family friendly atmosphere, however all customers are asked to keep all children under 18 at least one meter away from the bar at all times.
Only food and drink purchased from the hotel may be consumed on hotel property
The Hotel reserves the right to refuse anybody service at any time.
All Accommodation bookings have a 48 hour cancellation policy, if any booked accommodation has to be cancelled for any reason the customer must provide 48 hours notice from 9.00am of the day of check-in. If the booking is cancelled in this time the customer will be entitled to a full refund or no charge. If the booking is cancelled outwith this time the customer will be liable for the full cost of the booking.
All deposits are non-refundable. Deposits confirm bookings/dates, and the deposit will be subtracted from the final cost of the booking at time of payment, however if the booking is cancelled or the date is no longer required the customer will lose their paid deposit.
Credit card details are taken to confirm bookings, the credit card details are kept on file until after the booking/accommodation has passed. If any damage or any items are found to be misplaced the cost incurred for repairing or replacing items will be charged to the card used for booking.
All room keys must be returned to the hotel after your stay, failure to return key can result in an extra charged being made until the key is returned.
Any individual making a booking for party will be solely responsible for any damage or vandalism made during the course of the function.
The information and prices stated on our website are for guidance and are subject to change. We reserve the right to alter information and rates stated on our website without prior notice.